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  • Customer Service

    VFS - feedback & complaints

    VFS aims to provide a professional and efficient service to all its customers and welcomes feedback that will help improve the services they provide. VFS will investigate all complaints fully. It will acknowledge receipt and then provide a full reply within 20 working days.

    You can submit your feedback or complaint in the following ways:-

    Email: FeedbackUKLK@vfshelpline.com
    Fax: +94 11 4516322 and mark it for the attention of the 'visa application centre manager'
    In person: At the visa application centre. The visa application centre also has a complaints register. If you wish to make a comment in the register, please ask the supervisor or manager to provide it to you.

    • You will need to provide the following information:-
      your name
    address
    telephone number and
    a clear description of your complaint and as much detail of names, dates, places and other background as possible.
     
    • If you are a visa applicant you should also provide
      your date of birth
    type of application and
    any application reference number(s)

    UK Border Agency - feedback & complaints

    You may also make a complaint to the UK Border Agency about the service you have received from VFS or the UK Border Agency. You can do this in the following ways:-

    Email: Chennai.visaenquiry@fco.gov.uk (marked to the attention of the Visa Operations Manager)
    In writing: UK Border Agency, Visa Operations Manager, British Deputy High Commission Chennai, 20 Anderson Road, Chennai 600 006 India.

    • You will need to provide the following information:-
      your name
    address
    telephone number and
    a clear description of your complaint and as much detail of names, dates, places and other background as possible.
     
    • If you are a visa applicant you should also provide:
      your date of birth
    type of application and
    any application reference number(s)
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