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Complaint
– Resolution Process
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VFS aim to provide
an efficient service to their customers. If you have a
complaint, we would like to know about it as soon as possible.
We shall acknowledge promptly and ensure a comprehensive and
timely redress of your complaint to the best of our ability.
Every UK Visa application centers operated by VFS maintains a
Complaints Register for the benefit of applicants.
The
Supervisor of the Visa Application Centre shall provide access
to the Register on
demand.
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Alternatively, you can
e-mail your complaint to FeedbackUKLK@vfshelpline.com
Or Fax in your complaint
at +94 11 4516322
If you
wish to complain about the service you received from VFS, you may submit your complaint
direct through this website in person at a Visa Application
Centre (s), or to the Director of Visa Services in
Colombo , Srilanka.
In all cases please
provide
your name,
address
and
telephone
number,
a clear description of
your complaint and as much detail of names, dates, places and other
background as possible.
If you are a VISA
applicant then
Your Date of
Birth
Type of
Application
Any Application
reference number(s)
We will take your
complaint seriously, and will try to provide a full reply within 2
working days. If we cannot give you a full reply within this time we
will tell you when we expect to do so and keep you up to date with
progress.
In the unlikely event
that you are not satisfied with our response, you can escalate your
complaint to “The British
High Commission, you can use the given link to express your
views to the British High Commission. http://ukinsrilanka.fco.gov.uk/en/our-office-in-sri-lanka/contact-details
Or
Email Chennai.visaenquiry@fco.gov.uk
Appreciation
We welcome your reviews
on the support we provide. They will help us to identify what we do
well and what we could do better. If you have any comments on the
support you have received, please feel free to write in the
compliments register.
VFS would, of course, is
keen to hear from you if you have received outstanding service from
a particular member of our team and would be delighted to receive
your
recommendations.
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