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  • Appeals

    Where can I get independent advice?


    You can contact the Immigration Advisory Service (IAS) for advice and help with an appeal. The IAS is a voluntary organisation independent of government, and can provide confidential advice for you and your representatives.

    The IAS can help you to decide whether or not to make an appeal. It can also represent you at an appeal hearing.

    Contact Details
    3rd Floor, County House
    190 Great Dover Street
    London SE1 4YB

    Telephone: (+44) (0)20 7967 1200
    Duty office (open 24 hours a day): (+44) (0)20 8814 1559
    Fax: (+44) (0)20 7403 5875
    Email: advice@iasuk.org
    Website: www.iasuk.org

    The IAS also has offices in Birmingham, Cardiff, Gatwick Airport, Glasgow, Harmondsworth, Heathrow Airport, Leeds and Manchester.

    You may be entitled to have your representative paid for by the Legal Services Commission's 'Community Legal Service' (CLS).

    To find out if you qualify for this funding, contact:
    Legal Services Commission
    85 Gray's Inn Road
    London WC1X 8TX
    Telephone: (+44) (0)845 608 1122

    Please do not send your appeal to the Legal Services Commission. You should always send your appeal to the AIT or the British mission overseas where your visa application was refused.

    Where to send appeals

    You may send appeals by post to:
    Asylum and Immigration Tribunal
    PO Box 7866
    Loughborough LE11 2 XZ
    United Kingdom

    Alternatively, you may fax them to: 0044 (0)15 09 221 699

    Or

    If your application was refused in the Visa Section of the British Deputy High Commission Chennai you can send your appeal to:
    British Deputy High Commission Chennai
    Visa Section Appeals Team, 20 Anderson Road, Chennai 600 006, India

    If your application was refused in the Visa Section of the British High Commission Colombo you can send your appeal to:
    British High Commission Colombo
    Visa Section Appeals Team, 389 Baudhaloka Mawatha, Colombo-7, Sri Lanka

    If you decide to send the papers to the visa department, there will be a delay before they are sent to the Asylum and Immigration Tribunal (AIT), as post is only sent to the UK once each week.

    You must only send your appeal to one place. If you plan to send your appeal to the visa department, please check that your sponsor has not already lodged the appeal for you. If they have, you must not send the appeal to the visa department.

    When the AIT receive your appeal form they will write to you to let you know the date and time of the hearing.
    UK Border Agency appeals policy


  • Complaints

    UK Border Agency aims to offer a fair and professional service to all our customers. We welcome feedback which helps us to focus on where we need to improve.

    If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days.

    If you wish to complain about the service you received from UK Border Agency at the British High Commission, please address your complaint in writing to the Entry Clearance Manager at Visa Department, 20 Anderson Road, Chennai 600 006, India
    If you wish to complain about the service you received from VFS, you may submit your complaint through this website, in person at a Visa Application Centre, or to the Director of Visa Services in New Delhi.
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